Frequently Asked Questions

About 10lift

What is 10lift?


10lift helps companies create a more effective, productive, and engaging onboarding experience for their entire team. We know that onboarding is not an easy feast, especially on long distances. Many teams use Asana, Trello, Notion, Airtable to create their onboarding journeys and experiences but ultimately struggle to unify the process. With 10lift, all of the functionality previously being distributed across many apps is combined in one to save time and effort.




What do I get with a 10lift subscription?


With 10lift, you will have complete access to an interface, which has templates, flows, and a progress tracking system to help you build your onboarding structure.

  • Process building
  • Progress tracking
  • Collaboration
  • Customization
  • Document hosting
  • Notifications
  • Task management
  • Feedback collection




What are the solutions?


The solutions in the product are rooted in both the 200+ calls with human resources professionals and new hires. Progress tracking: Track the progress and onboarding status of all of your employees within seconds. 10lift allows transparency and tracking ability that the onboarding processes previously lacked. Collaboration: 10lift allows to transparently work as a team on the onboarding process to create effective and engaging journeys. For the new hire coming to the marketing department, his or her team can create a flow employee's journey, or someone from a different department can complete its task on this journey. Notifications & Reminders: With 10lift, gone are the days of notifying and reminding each person involved in the onboarding process one by one. Missed a deadline? We send a notification. If the onboarding has started, we notify all collaborators to make their lives easier. Templates: 10lift is extremely easy to use and to make it even easier, we are offering best practice onboarding templates to be customized and personalized for free!




Is 10lift offered in other languages?


No! We don't have a language option yet. Our German and Turkish options will launch soon.




Are there any discounts available?


While there aren't any specific discounts at this time, we still want to give everyone the opportunity to experience 10lift regardless of their company size. This is why we offer a free trial and various special pricing options. You can do your next first onboarding during your free trial. During the trial, you will have access to all of our content, so you can explore and discover what works for you.




How can I get 10lift for my team?


If you are ready to buy, head to our "10lift book a demo" page to get started today.




I just purchased 10lift. How do I get started?


Whether you're introducing 10 people or 500 people to 10lift, we understand that onboarding groups to a new or unfamiliar tool can be daunting. The 10lift Customer Success team will provide a full set of resources to help you launch and succeed with 10lift. We will contact you shortly after purchase with information on this!




My organization uses Personio or other HR software. How do I enroll and link my 10lift account?


We don't have an integration with other hr software yet.




My company just launched 10lift! How do I get started?


Signing up for 10lift is a 3-step process: Verify, Sign up/Log In, and Finish. Visit your organization’s unique enrollment page to get started!





Contact Us

How do I contact Customer Support?


We offer a few ways to reach us:

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How can I learn more about purchasing corporate memberships or partnerships?


If you're interested in purchasing corporate subscriptions for your onboardees, please schedule a call at this link.





Using 10lift

How can I track the onboarding process of the onboardee? or How do I track my or someone else's progress on the onboarding journey?


To track all onboarding processes on 10lift follow these steps:

  1. Open the 10lift app and tap on HOME.
  2. From there, you will be able to view all onboarding.
  3. Click on any onboarding journey.
  4. You can select the assignees from the drop-down list to filter the onboarding journey by assignees.




How do I add a new person to 10lift?


To add a new person to 10lift, follow these steps:

  1. Open the 10lift app and tap on PEOPLE.
  2. From there, you will be able to add, edit and/or view your people.
  3. Click on ADD NEW PERSON button.
  4. Fill in all relevant fields.
  5. Select the PERSON TYPE of the person you added.
  6. Click on ADD PERSON to save.




How do I start a new onboarding?


To start an onboarding journey on 10lift follow these steps:

  1. Click on the START ONBOARDING button.
  2. Click on SELECT A PERSON. You can select your onboardee from the drop-down list.
  3. Click on SELECT A FLOW.
  4. You can select more than one flows and combine them into a journey.
  5. Click on the "+" button to select and add a new flow.
  6. Click on the NEXT button to see the preview.
  7. You can click on any action card to customize them in this step.
  8. Click on START ONBOARDING to start the onboarding journey.




How do I create a new flow?


Flows are a part of your onboarding structure. You can create flows such as department-specific, first-day schedule, first-week schedule, tool tutorial, training, legal questions, etc. Your flows will be displayed in the FLOWS tab. To create a new flow on 10lift follow these steps:

  1. Open the 10lift app and tap on FLOWS.
  2. From there, you will be able to create, edit and/or view your flows.
  3. Click on CREATE A NEW FLOW.
  4. Drag and drop an action to assign a task.
  5. Fill in all relevant fields and save the action.
  6. Add a flow title.
  7. When you've created all the actions, click the SAVE button to save your flow.




Which action do I use for which tasks?


Drag and drop actions are the type of task you define when creating a flow. These actions are pre-defined to make flow creation easier. You can use the action called:

  • Complete: When you want to share a document or assign a task.
  • Upload: When you want the assignee to upload a document.
  • Access: When you give access or want the assignee to log in to any tool.
  • Receive: When you want the assignee to receive anything.
  • Answer: When you want the assignee to answer a question.
  • Sign or Fill: When you upload a document and want the assignee to sign or fill and re-upload a document.
  • Call: When you want the assignee to schedule a call.




What should I do when I complete my tasks on my or someone else's onboarding journey?


To complete your tasks on 10lift, follow these steps.

  1. Open the onboarding journey on HOME page.
  2. Click on the assigned task.
  3. Click MARK COMPLETE button if you complete the task.




How can I set up Reminders?


Don't worry! We've automated reminders for you. We do our task reminders every 3 days. In addition, we send reminder e-mails even if the person has not logged in to the 10lift.





Account Settings

How do I update my account details?


To update your name, department, or title on 10lift follow these steps:

  1. Open the 10lift app and tap on your PROFILE.
  2. From there, you will be able to update and/or view your account details (profile picture, first name, last name, department, and title).
  3. You will be able to edit the following:
    • profile picture
    • first and last name
    • department
    • title
Don't forget to save your changes!




How can I reset the password on my account?


To update your password, simply enter your account's email address here. Then follow the instructions from the email you receive.





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